Refund policy

Refund Or Replacement Policy Small Town Laser Engraving

 

 

Thank you for shopping with Small Town Laser Engraving. We take great pride in creating high-quality, customized products for our customers. Please review our refund policy below.

1. No Returns Accepted Due to the personalized nature of our products, we do not accept returns. If there is an issue with your order, you may be eligible for a refund or a replacement, but you will not be required to return the item—you may keep it.

2. Refund or Replacement Eligibility Refunds or free replacements will only be issued under the following circumstances:

  • The item arrives damaged due to shipping.

  • There is a mistake made by Small Town Laser Engraving.

Since all our products undergo a thorough quality inspection before shipment, the following are required to start the refund or replacement process:

  • Detailed photos of the shipping damage, including the packaging and the item itself.

  • Detailed photos of mistakes made by our store, such as incorrect engraving or misspelling on our custom products.

Refund or replacement requests must be submitted within 2 days of delivery.

3. Refund or Replacement Process Once your refund or replacement request is reviewed and approved, we will issue a refund to the original payment method or ship a replacement item free of charge. Refunds will be processed within 5-7 business days after approval. Please note that shipping costs are non-refundable unless the issue was due to our error.

4. No Order Cancellations Once an order has been placed, it cannot be canceled. As our products are customized and made-to-order, we begin processing immediately. Please review your order carefully before submitting it.

5. Contact Us If you have any questions about our refund policy or need to request a refund or replacement, please contact us at:

Thank you for supporting Small Town Laser Engraving! We appreciate your business and are committed to ensuring your satisfaction.