Shipping policy

Shipping Policy
Small Town Laser Engraving

Thank you for shopping with Small Town Laser Engraving! We take great care in ensuring that your orders are processed and shipped in a timely manner. Please read our shipping policy below for important details regarding shipping and delivery.

1. Order Processing

  • All orders are processed within 3-5 business days after payment is received.

  • Orders placed on weekends or holidays will be processed on the next business day.

  • Once an order has been placed, it cannot be modified or canceled.

2. Shipping & Delivery

  • We ship orders via trusted carriers to ensure timely delivery.

  • Shipping times vary depending on the destination and carrier service selected at checkout.

  • Small Town Laser Engraving is not responsible for any shipping delays once the package has been handed off to the shipping carrier.

  • We are not liable for deliveries made to incorrect addresses provided by the customer. Please double-check your shipping details before placing your order.

3. Tracking Information

  • Once your order has been shipped, you will receive an email with tracking information.

  • Please allow up to 48 hours for tracking details to be updated by the carrier.

  • You can also use the Message Us button on our website to track your order or request assistance.

4. Lost, Stolen, or Delayed Shipments

  • If your package is lost or delayed in transit, we recommend contacting the shipping carrier directly for further assistance.

  • We are not responsible for stolen packages once they have been marked as delivered.

  • If your package is significantly delayed beyond the expected delivery timeframe, please contact us, and we will assist in resolving the issue with the carrier.

5. Damaged Shipments

  • If your order arrives damaged, please refer to our Refund or Replacement Policy for instructions on how to proceed.

  • Be sure to take clear photos of the damaged package and item to support your claim.

6. International Shipping

  • At this time, we only ship within Canada and the USA. Worldwide shipping will be available in the near future.

  • Customers are responsible for any customs fees, duties, or taxes incurred during international shipping.

7. Contact Us
If you have any questions about your shipment, please reach out to us at:

Thank you for supporting Small Town Laser Engraving! We appreciate your business and strive to provide the best service possible.